Zendesk

Setting Up For Field Nation You will need to enter the API url for your Zendesk instance along with the username, password, client ID and client secret. The template ticket ID will be a ticket that has access to all of the fields that you will want to utilize in the integration. Important: Please do not delete or alter the template ticket. »

To integrate Zendesk with the Field Nation Platform: FIrst you’ll need to create a webhook. Go to Admin Center from the Zendesk settings. In Admin Center, Click Apps and integrations in the sidebar, then select Webhooks > Webhooks. Then from this webhooks page top right side, click Actions and select Create webhook. Fill in the webhook form with the name, URL, and other information. »