Setting Up For Field Nation You will need to enter the API url as well as the API key for your Freshdesk instance. The template ticket ID will be a ticket that has access to all of the custom fields that you will want to utilize in the integration. Important: Please do not delete or alter the template ticket. »


To integrate Freshdesk with the Field Nation Platform: Webhook options can be found in the Automations under the Workflows settings in the Admin section. Ticket Creation will take us to the triggering settings where we can set a webhook for the new ticket creation event. Click on the New Rule button to set a new trigger. In the new rule form, select the condition you want to trigger the integration. »