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Provider Running Late

Triggered when a work order sub-status changes to Delayed (running late). Refer to Status and Sub-status for more information.

When a provider is running late, a work order problem is automatically created and the workorder.message_posted event is triggered. This delay will not update a work order’s ETA in Field Nation. You can use the estimated_delay (in seconds) to update your system.

Event Parameter

workorder.status.delayed 
{
    "company_id": 183,
    "user_id": 756,
    "url": "https://yourcompany.com/handle_webhook",
    "method": "POST",
    "secret": "yoursecretHash",
    "active": true,
    "events": [
        "workorder.status.delayed"
    ]
}

Request Body

Includes delay information and the Work Order Object.

workorder.status.delayed