ETA
An ETA object includes provider ETA information once they’ve accepted a work order. ETA information is available from the work order response and the work order > Set ETA task. You can also access ETA information from the /eta path.
The table below describes each parameter and how it maps to the Field Nation Platform.
ETA Object
| Parameter | Type | Example | Mapping/Notes |
|---|---|---|---|
| user | object | "user": { "id": 557 } |
Provider User ID. |
| task | object | "task": { "id": 19511 } |
Set ETA Task ID. |
| start | object | "start": {} | ETA Start Time. Read only. Dates and Times. |
| end | object | "end": {} | ETA End Time (based on total hours). Read only. Dates and Times. |
| hour_estimate | integer | "hour_estimate": 2 | Provider Hour Estimate. |
| notes | string | "notes": "Example provider note." | Provider Note. Optional. |
| status | object | "status": { "name": "confirmed", "updated": {} } |
ETA Status and Time Updated. |
| condition | object | "condition": {} | Provider Status. Includes status date, total drive time and distance, estimated delay, and coordinates. Available only before provider checks in. |
| created | object | "created": {} | Provider Status Date. Read only. Dates and Times |
| status | string | "status": "on_schedule" | Provider Status. |
| estimated_delay | integer | "estimated_delay": 600 | Provider Running Late (total late time in seconds). |
| mode | string | "mode": "between" | Schedule Mode. Refer to Schedules for more information. |
Examples
Work Order ETA Response
You can locate ETA information in the work order > eta object.
"eta": { }