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To integrate Freshdesk with the Field Nation Platform:

Webhook options can be found in the Automations under the Workflows settings in the Admin section.

  • Ticket Creation will take us to the triggering settings where we can set a webhook for the new ticket creation event.

  • Click on the New Rule button to set a new trigger.

  • In the new rule form, select the condition you want to trigger the integration. Add the “trigger webhook” action.
  • Note that the URL should be the trigger URL found at the bottom of the integration settings page in Field Nation, with external_id={{ticket.id}} added to the end: