Service Now

Configuration

Setting Up For Field Nation You will first need to provide the name of your instance Please provide the object name you will be using as the base object. Please create a template ticket. This will provide the integration with the list of fields to map. Important: Please do not delete or alter the template ticket For the credentials, we need to username, password, clientID, and Client Secret for this instance. »

Workflow

Setting Up For Servicenow Adding Custom Field. Create a custom field on the object you are connecting to Field Nation. It is recommended to be a checkbox and it could be labeled “Send to FN”. You can then go into the formatting of the object you are using and add it to the form. Creating the Workflow Rule Go into the workflow editor and create a new workflow on the table you want to utilize. »