Status and Sub-status
A status object includes the work order status and sub-status as separate parameters. The table below provides a status key and description for the status id, name, and sub_status parameters.
Status Key
| Status ID | Name | Sub Status | Notes |
|---|---|---|---|
| 1 | Draft | Work order is only viewable by users who are part of the company that created the work order | |
| 2 | Published | Work order is visible to service providers who can request work on the marketplace | |
| 9 | Routed | Work order is visible to service providers to whom this work order is routed. | |
| 7 | Cancelled | The buyer has cancelled the work order | |
| 3 | Assigned | Work order is assigned to a service provider; this happens upon acceptance of a route or assignment of a requesting service provider | |
| 3 | Assigned | ETA Set | Service provider has set Estimated Time of Arrival (ETA); this may occur at any point after assignment |
| 3 | Assigned | Confirmed | Service provider has confirmed that they are ready to perform work; this may occur starting at 6:00 am (WO time zone) the day previous to the scheduled start time of the work order |
| 3 | Assigned | Checked in | Service provider has arrived to site and has checked in |
| 3 | Assigned | Checked out | Service provider is leaving site and has checked out |
| 3 | Assigned | At risk | Service provider has NOT confirmed that they are still ready to perform work; this may occur starting at 12:00 noon (WO time zone) the day previous to the scheduled start time of the work order |
| 3 | Assigned | On my way | Service provider has indicated that they are on their way to the job site |
| 3 | Assigned | On hold | The buyer has placed this work order on hold - this could be for a number of reasons |
| 3 | Assigned | Delayed | Service provider has indicated that they are running late and will not be to site by the stated start time |
| 3 | Assigned | Cancelled | Service provider has indicated thay they can no longer make it to the assigned work order |
| 4 | Work Done | Service provider has marked that the work has been completed | |
| 4 | Work Done | Increase Requested | Service provider has marked the work order as complete and has requested increase in pay or an approval of an expense |
| 5 | Approved | Work order has been approved for payment | |
| 6 | Paid | Work order has been paid |