Out-of-the-box integrations with leading field service management platforms - no code required for standard workflows.
Pre-built connectors are configuration-driven integrations managed by Field Nation's Integration Broker middleware. Instead of building custom API integrations, you configure field mappings and business rules through a web interface. Field Nation handles authentication, data transformation, retries, and error recovery automatically.
No Code Required
Configure through UI - no API development needed for standard workflows
Maintained by Field Nation
Updates, security patches, and API changes handled automatically
Built-in Error Handling
Automatic retries, dead letter queues, and detailed error logging
Bidirectional Sync
Work orders flow both ways - create in either system, sync status automatically
Field Nation provides pre-built connectors for 9 platforms:
Autotask - Datto Autotask PSA integration for ticket and work order synchronization
ConnectWise - ConnectWise Manage integration for service ticket management
ServiceNow - ServiceNow ITSM for incident and work order management
Salesforce - Salesforce Service Cloud integration with Flows and Outbound Messages
Freshdesk - Freshdesk ticketing system integration
NetSuite - NetSuite ERP integration for work order and service management
Quickbase - Bidirectional sync between Quickbase applications and Field Nation
Smartsheet - Smartsheet project management data synchronization
REST Connector - Connect any system with an OpenAPI specification
Perfect for systems not covered by out-of-the-box connectors.
Configure authentication credentials, specify the external object to integrate, and set up field mappings through the Integration Broker UI.
Configure webhooks or triggers in your external system to notify Field Nation when records are created or updated.
The Integration Broker handles bidirectional sync:
Automatically create Field Nation work orders when a Case, Ticket, or Opportunity reaches a specific status (e.g., "On-site Required").
Reflect work order status changes (assigned, in progress, completed) back to your originating system in real-time.
Sync comments and messages between Field Nation technicians and your internal team through the external platform.
Update work order costs, invoices, and payment status in your ERP or accounting system automatically.
| Feature | Pre-built Connectors | REST API + Webhooks |
|---|---|---|
| Setup Time | Hours to days | Days to weeks |
| Development Required | Configuration only | Full development |
| Customization | High (via JSONNET) | Unlimited |
| Maintenance | Field Nation | Your team |
| Cost | Lower | Higher (dev time) |
| API Updates | Handled automatically | Manual updates |
| Error Handling | Built-in | Custom implementation |
| Best For | Standard workflows | Custom workflows |
Pre-built connectors use Field Nation's Integration Broker - a microservices-based middleware that:
Learn more about broker architecture →
Prerequisites
What you need before setting up a connector
Choose Your Platform
Select from 9 supported platforms
Configuration Guide
Learn how to map fields and transform data
Troubleshooting
Common issues and solutions
Select your platform to get started:
Salesforce
Integrate with Salesforce Service Cloud
ServiceNow
Connect ServiceNow ITSM
Autotask
Sync with Datto Autotask PSA
ConnectWise
Integrate ConnectWise Manage
Freshdesk
Connect Freshdesk ticketing
NetSuite
Integrate NetSuite ERP
Quickbase
Sync Quickbase applications
Smartsheet
Connect Smartsheet projects
REST Connector
Universal OpenAPI-based integration
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