Understand Smart Dispatch and how it automates provider assignment using project and territory rules.
Smart Dispatch automates work order assignment by opening a time-bound request window for providers in a Service Territory. It selects the best match based on configured project behavior and provider tiering.
Use Smart Dispatch when you want integrations to trigger assignment logic automatically instead of relying on manual dispatch actions. It helps teams reduce operational delay and apply dispatch policy consistently.
Automation Outcome
Triggers automated assignment for eligible work orders.
Decision Inputs
Uses project configuration, request timing, and provider tiers.
Required Context
Requires valid project context and mapped Service Territory.
Trigger Format
Uses a mappable smart_dispatch string/boolean flag.
Smart Dispatch is useful when work order demand needs immediate and repeatable provider outreach. Integration-driven triggering keeps assignment behavior aligned with project configuration and reduces handoffs between systems.
Continue to Work Order Dispatch Trigger to configure the field mapping and trigger behavior for work orders.
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