Track granular progress of a work order.
Milestones provide a detailed audit trail of key events in the work order's life.
GET /workorders/{id}/milestones
{
"results": [
{
"name": "published",
"label": "Published",
"completed": true,
"completed_at": { "utc": "2024-01-10 09:00:00" },
"actor": { "name": "System" }
},
{
"name": "assigned",
"label": "Assigned",
"completed": true,
"completed_at": { "utc": "2024-01-11 14:00:00" },
"actor": { "name": "Dispatch Team" }
},
{
"name": "checked_in",
"label": "Checked In",
"completed": false,
"completed_at": null
}
]
}Common milestones tracked:
createdpublishedroutedassignedconfirmed (Provider confirmed schedule)checked_inchecked_outwork_doneapprovedpaidMilestones are read-only and automatically updated by system actions. They are excellent for building timeline visualizations in your integration.
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