Providers

The power of Field Nation is the network of skilled technicians (providers).

Provider Organization

Finding Providers

You generally do not "search" for providers by name in the API to route to them blindly. Instead, you utilize Talent Pools and Talent Pool Groups.

Marketplace Access

Providers are automatically matched to your work orders based on:

• Location proximity
• Skills and qualifications
• Ratings and past performance
• Availability

Direct Provider Lookup

If you know a provider's ID (from a previous work order), you can look them up:

GET /users/{user_id}

{
  "id": 25,
  "first_name": "Sarah",
  "last_name": "Johnson",
  "rating": 4.9,
  "jobs_completed": 342,
  "certifications": ["CompTIA A+", "BICSI"]
}

Routing to Providers

Mass Route to Talent Pool

Route a work order to all providers in a talent pool:

POST /workorders/{work_order_id}/mass-route

{
  "talent_pool_id": 9921
}

Direct Assignment

Assign a specific provider to a work order:

POST /workorders/{work_order_id}/assignee

{
  "user": { "id": 12345 }
}

Provider Selection

When providers are routed a work order, they can:

1. Request - Express interest with optional counter-offer
2. Accept - Accept as-is (if auto-assign is enabled)
3. Decline - Pass on the opportunity

Related Resources

• Users - User details and profiles
• Talent Pools - Individual pools of providers
• Talent Pool Groups - Collections of talent pools