Report a new problem for the work order.
Report a new problem for the work order.
access_token OAuth 2.0 Access Token
In: query
Work Order ID
ID of the user acting on behalf of another user
application/json
problem add model
TypeScript Definitions
Use the request body type in TypeScript.
curl -X POST "https://api-sandbox.fndev.net/api/rest/v2/workorders/0/problems" \ -H "Content-Type: application/json" \ -d '{ "type": { "id": 3 }, "comments": "Technician is unable to access the site.", "support_can_resolve": true }'{
"id": 20546,
"work_order_id": 20546,
"title": "Install Point of Sale Terminal",
"status": {
"id": 3,
"name": "Assigned",
"display": "Checked out",
"code": "checked_out",
"is_routed": false,
"delay": 0,
"ncns": true,
"sub_status": "",
"confirmed": true,
"correlation_id": "139afced528488f08884c5e0d75e23b8cca1f729"
},
"type_of_work": {
"id": 62,
"name": "Point of Sale (POS)"
},
"location": {
"coordinates": {
"latitude": 44.8963,
"longitude": -93.2682,
"exact": true
},
"work_order_id": 20546,
"mode": "custom",
"address1": "1254 Commerce Lane",
"address2": "",
"city": "Minneapolis",
"state": "MN",
"zip": "55402",
"country": "US",
"notes": [],
"type": {
"id": 1,
"name": "Commercial"
},
"saved_location": {
"id": 0,
"name": "",
"display_name": "",
"contact": {
"name": "",
"phone": ""
},
"group": {
"id": 0,
"name": ""
}
},
"display_name": "1254 Commerce Lane, Minneapolis, MN 55402",
"status_id": 3,
"correlation_id": "d3f8591566b5bf59a06279cedc02501bc16bbb6e",
"zoom": "13z",
"map": {
"url": "https://maps.fieldnation.com/static/-93.2682,44.8963,13",
"href": "https://www.google.com/maps/search/1254+Commerce+Lane+Minneapolis+MN+55402/@44.8963,-93.2682,13z"
},
"actions": []
}
}{
"status": 400,
"message": "Validation failed: field 'title' is required"
}{
"status": 500,
"message": "Operation successful."
}{
"status": 403,
"message": "You do not have permission to access this work order"
}{
"status_code": 404,
"message": "Work order not found"
}{
"status": 500,
"message": "An unexpected error occurred. Please try again later or contact support."
}application/json
application/json
application/json
application/json
application/json
application/json
Last updated on
Problem type
Comments
Support can resolve
Company can resolve
Send to support
Send to provider
Escalate
Skip Decline
Created On Salesforce
Salesforce Case ID
Salesforce Case Creation Message