Report a new problem for the work order.
access_token OAuth 2.0 Access Token
In: query
Work Order ID
ID of the user acting on behalf of another user
application/json
problem add model
Problem type
Comments
Support can resolve
Company can resolve
Send to support
Send to provider
Escalate
Skip Decline
Created On Salesforce
Salesforce Case ID
Salesforce Case Creation Message
curl -X POST "https://api-sandbox.fndev.net/api/rest/v2/workorders/0/problems" \ -H "Content-Type: application/json" \ -d '{ "type": { "id": 3 }, "comments": "Technician is unable to access the site.", "support_can_resolve": true }'{
"id": 123,
"work_order_id": 1001,
"title": "string_value",
"href": "string_value",
"networks": {
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"actions": [],
"results": [],
"active": {
"id": 123,
"name": "Sample Name",
"type": "standard",
"options": [],
"company_options": [],
"sourced_providers": [],
"actions": []
}
},
"attachments": {
"correlation_id": "string_value",
"actions": [],
"sum": {
"unreviewed": 0
},
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"results": []
},
"shipments": {
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"results": [],
"correlation_id": "string_value",
"actions": []
},
"signatures": {
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"results": [],
"correlation_id": "string_value",
"actions": []
},
"time_logs": {
"metadata": {
"total": 100,
"page": 1,
"pages": 10,
"per_page": 20
},
"results": [],
"correlation_id": "string_value",
"actions": [],
"hours": 0
},
"problems": {
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"sum": {
"active": 0,
"resolved": 0
},
"correlation_id": "string_value",
"actions": [],
"types": [],
"results": [],
"active": {
"id": 123,
"zendesk_ticket_id": 0,
"type": {
"id": 123,
"name": "Sample Name",
"other": "string_value"
},
"comments": "string_value",
"use_provider": true,
"only_company_can_mark_resolved": true,
"resolution": {
"status": "active",
"at": {
"date": "2025-01-01",
"time": "12:00:00",
"utc": "string_value"
},
"by": {
"id": 123,
"first_name": "John",
"last_name": "Doe"
},
"allowed_resolvers": []
},
"author": {
"id": 123,
"first_name": "John",
"last_name": "Doe"
},
"created": {
"utc": "string_value",
"local": {
"date": "2025-01-01",
"time": "12:00:00"
}
},
"message": {
"id": 123
},
"escalate": true,
"actions": []
}
},
"pay": {
"work_order_id": 1001,
"type": "fixed",
"base": {
"units": 0,
"amount": 0
},
"additional": {
"units": 0,
"amount": 50
},
"fees": [],
"finance": {
"id": 123,
"terms": "string_value",
"description": "Sample description text.",
"limit": 0,
"invoiced_account": true,
"locked": true
},
"hold": {
"id": 123,
"amount": 50,
"charged": true
},
"hours": 0,
"reported_hours": 0,
"number_of_devices": 0,
"minimum_payment": 0,
"range": {
"min": 0,
"max": 0
},
"labor_sum": 0,
"fees_cancellation_pending": true,
"passive_cancellation_amount": 0,
"fee_cancellation_queued": "string_value",
"fee_cancellation_charged": "string_value",
"status_id": "string_value",
"funding": [],
"invoice": {
"id": 123,
"sent": {
"utc": "string_value",
"local": {
"date": "2025-01-01",
"time": "12:00:00"
}
},
"paid": {
"utc": "string_value",
"local": {
"date": "2025-01-01",
"time": "12:00:00"
}
}
},
"bonuses": {
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"sum": {
"all": 0,
"charged": 0,
"uncharged": 0
},
"results": [],
"actions": []
},
"expenses": {
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"sum": {
"all": 0,
"charged": 0,
"uncharged": 0,
"pending": 0,
"approved": 0,
"approved_amount": 0,
"denied": 0
},
"results": [],
"actions": []
},
"penalties": {
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"sum": {
"all": 0,
"charged": 0,
"uncharged": 0
},
"results": [],
"actions": []
},
"discounts": {
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"sum": {
"all": 0
},
"results": [],
"actions": []
},
"increases": {
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"sum": {
"all": 0
},
"results": [],
"actions": [],
"minimum": 0
},
"max_pay": 0,
"total": 100,
"max_pay_limit": 0,
"calculated_total": {
"total": {
"min": 0,
"max": 0
}
}
},
"publish_stats": {
"requests": 0,
"published": 0,
"failed": 0
},
"routes": {
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"sum": {
"all": 0
},
"results": [],
"actions": []
},
"custom_fields": {
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"internal": {
"id": 123,
"name": "Sample Name",
"value": "string_value",
"role": "string_value"
},
"actions": [],
"correlation_id": "string_value",
"results": []
},
"qualifications": {
"ignored_missing_qualifications": true,
"actions": [],
"correlation_id": "string_value",
"selection_rule": {
"id": 123,
"name": "Sample Name",
"status": "active",
"actions": [],
"total_selection_rule": "string_value",
"weight": 0,
"sum": {
"total": 100,
"match": 0,
"no_match_optional": 0,
"no_match_required": 0
},
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"results": []
}
},
"bundle": {
"id": 123,
"company_id": 0,
"metadata": {
"total": 100,
"per_page": 20
},
"actions": [],
"results": []
},
"auto_dispatch_stats": {
"auto_assigned": true
},
"schedule": {
"work_order_id": 1001,
"service_window": {
"mode": "exact",
"start": {
"utc": "string_value",
"local": {
"date": "2025-01-01",
"time": "12:00:00"
}
},
"end": {
"utc": "string_value",
"local": {
"date": "2025-01-01",
"time": "12:00:00"
}
}
},
"schedule_note": "string_value",
"schedule_option": 0,
"time_zone": {
"name": "Sample Name",
"short": "string_value",
"id": 123,
"offset": 0
},
"status_id": 0,
"company_id": 0,
"today_tomorrow": "string_value",
"correlation_id": "string_value"
},
"eta": {
"user": {
"id": 123
},
"task": {
"id": 123
},
"start": {
"utc": "string_value",
"local": {
"date": "2025-01-01",
"time": "12:00:00"
}
},
"end": {
"utc": "string_value",
"local": {
"date": "2025-01-01",
"time": "12:00:00"
}
},
"hour_estimate": 0,
"notes": "string_value",
"status": {
"name": "Sample Name",
"updated": {
"utc": "string_value",
"local": {
"date": "2025-01-01",
"time": "12:00:00"
}
}
},
"mode": "string_value"
},
"location": {
"coordinates": {
"latitude": 44.9778,
"longitude": -93.265,
"exact": true
},
"work_order_id": 1001,
"mode": "string_value",
"address1": "123 Main St",
"address2": "Suite 100",
"city": "Minneapolis",
"state": "MN",
"zip": "90210",
"country": "USA",
"notes": [],
"type": {
"id": 123,
"name": "Sample Name"
},
"saved_location": {
"id": 123,
"name": "Sample Name",
"display_name": "string_value",
"contact": {
"name": "Sample Name",
"phone": "555-0199"
},
"group": {
"id": 123,
"name": "Sample Name"
}
},
"display_name": "string_value",
"status_id": 0,
"correlation_id": "string_value",
"zoom": "string_value",
"map": {
"url": "https://fieldnation.com",
"href": "string_value"
},
"actions": []
},
"company": {
"id": 123,
"name": "Sample Name",
"photo": "string_value",
"check_in_instructions": "string_value",
"check_out_instructions": "string_value",
"provider_utilization_max_hours": 0,
"provider_utilization_max_weekly": 0,
"address": {
"address1": "123 Main St",
"address2": "Suite 100",
"city": "Minneapolis",
"state": "MN",
"postalCode": "string_value",
"country": "USA"
},
"features": []
},
"manager": {
"thumbnail": "string_value",
"id": 123,
"username": "string_value",
"first_name": "John",
"last_name": "Doe",
"name": "Sample Name",
"email": "user@fieldnation.com",
"phone": "555-0199"
},
"client": {
"id": 123,
"name": "Sample Name"
},
"project": {
"id": 123,
"name": "Sample Name"
},
"status": {
"id": 123,
"name": "Sample Name",
"display": "string_value",
"is_routed": true,
"code": "string_value",
"delay": 0,
"ncns": true,
"sub_status": "string_value",
"confirmed": true,
"correlation_id": "string_value"
},
"messages": {
"actions": [],
"correlation_id": "string_value",
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"results": []
},
"assignee": {
"user": {
"id": 123,
"first_name": "John",
"last_name": "Doe"
},
"status_id": 0,
"work_order_id": 1001,
"in_confirmation_window": true
},
"milestones": {
"created": {
"utc": "string_value",
"local": {
"date": "2025-01-01",
"time": "12:00:00"
}
},
"published": {
"utc": "string_value",
"local": {
"date": "2025-01-01",
"time": "12:00:00"
}
},
"routed": {
"utc": "string_value",
"local": {
"date": "2025-01-01",
"time": "12:00:00"
}
},
"assigned": {
"utc": "string_value",
"local": {
"date": "2025-01-01",
"time": "12:00:00"
}
},
"workdone": {
"utc": "string_value",
"local": {
"date": "2025-01-01",
"time": "12:00:00"
}
},
"approved": {
"utc": "string_value",
"local": {
"date": "2025-01-01",
"time": "12:00:00"
}
},
"paid": {
"utc": "string_value",
"local": {
"date": "2025-01-01",
"time": "12:00:00"
}
},
"canceled": {
"utc": "string_value",
"local": {
"date": "2025-01-01",
"time": "12:00:00"
}
}
},
"template": {
"id": 123,
"name": "Sample Name"
},
"invoice": {
"id": "string_value"
},
"integration": {
"id": "string_value",
"name": "Sample Name",
"href": "string_value"
},
"integrations": {
"result": []
},
"contacts": {
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"results": [],
"correlation_id": "string_value",
"actions": []
},
"tasks": {
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20,
"completed": {
"confirmassignment": 0,
"c9": 0,
"picture": 0,
"checkin": 0,
"email": 0,
"shipmenttracking": 0,
"other": 0,
"phone": 0,
"download": 0,
"customfield": 0,
"signature": 0,
"checkout": 0,
"closeoutnotes": 0
}
},
"results": [],
"correlation_id": "string_value",
"actions": []
},
"swaps": {
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"actions": [],
"results": [],
"correlation_id": "string_value"
},
"equipments": [],
"type_of_work": {
"id": 123,
"name": "Sample Name"
},
"types_of_work": [],
"service_types": [],
"service_types_new": [],
"site_device": [],
"description": {
"html": "string_value",
"markdown": "string_value"
},
"confidential": {
"html": "string_value",
"markdown": "string_value"
},
"policy_and_procedures": {
"html": "string_value",
"markdown": "string_value"
},
"standard_instructions": {
"html": "string_value",
"markdown": "string_value"
},
"progress": {
"sum": {
"all": 0,
"complete": 0,
"incomplete": 0
},
"label": "string_value"
},
"tags": {
"metadata": {
"total": 100,
"page": 0,
"pages": 5,
"per_page": 20
},
"actions": [],
"results": [],
"correlation_id": "string_value"
},
"tasks_enabled": true,
"closing_notes": "string_value",
"allow_counter_offers": true,
"is_user_declined": true,
"w2": true,
"import_id": 0,
"printable": true,
"require_registered_service_companies": true,
"advanced_qualifications": true,
"require_gps": true,
"site_revisit": {
"job_status": "string_value",
"revisit_count": 0,
"is_revisit": true,
"incomplete_reason": {
"reason_id": 0,
"reason_name": "string_value"
}
},
"incident_id": "string_value"
}{
"status": 500,
"message": "Operation successful."
}{
"status": 500,
"message": "Operation successful."
}application/json
application/json
application/json
Last updated on
curl -X POST "https://api-sandbox.fndev.net/api/rest/v2/workorders/0/problems" \
-H "Content-Type: application/json" \
-d '{
"type": {
"id": 3
},
"comments": "Technician is unable to access the site.",
"support_can_resolve": true
}'