Get help with Field Nation Integration through support cases, phone support, and comprehensive resources.
The primary way to get integration support is through the Field Nation Support Portal.
Support Portal: app.fieldnation.com/support-cases
When to submit a case:
Response Time: Support cases are typically responded to within 1 business day for standard issues. Critical issues receive faster attention.
For urgent issues or immediate assistance:
Field Nation Support: +1 877-573-4353
Available: 24/7, including weekends and holidays
Best for:
24/7 Availability: Field Nation support is available around the clock. For the fastest resolution, submitting a support case with detailed error logs and screenshots is recommended, especially for non-urgent integration-specific technical issues.
Always include these details when submitting a support case:
Specify which environment you're working with:
https://app-sandbox.fndev.net or https://api-sandbox.fndev.nethttps://app.fieldnation.com or https://api.fieldnation.comSpecify your integration approach:
Include comprehensive error information:
Provide clear steps to recreate the issue:
Help us prioritize:
Subject: API Credential Request - [Sandbox/Production]
Environment: [Sandbox/Production]
Company ID: [Your Company ID]
Company Name: [Your Company Name]
Integration Type: [REST API / Webhooks / Connector Name]
Purpose:
[Brief description of your integration goals]
Requested Access:
- [ ] REST API v2 access
- [ ] Webhooks v3 access
- [ ] Specific connector access
Technical Contact:
Name: [Name]
Email: [Email]
Phone: [Phone]Subject: [Integration Issue] - Brief Description
Environment: [Sandbox/Production]
Company ID: [Your Company ID]
Integration Type: [REST API / Webhooks / Connector]
Issue Description:
[Clear description of the problem]
Error Details:
- Error Message: [Full error message]
- Status Code: [HTTP status code if applicable]
- Timestamp: [When the error occurred]
- Request ID: [If available]
Steps to Reproduce:
1. [Step 1]
2. [Step 2]
3. [Step 3]
Expected Behavior:
[What should happen]
Actual Behavior:
[What actually happens]
Impact:
[How this affects your operations]
Logs/Screenshots:
[Attach relevant logs or screenshots]Subject: Webhook Delivery Failures - [Webhook ID]
Environment: [Sandbox/Production]
Company ID: [Your Company ID]
Webhook ID: [wh_xxxxx]
Endpoint URL: [Your webhook URL]
Issue:
Webhooks are failing to deliver with [error description]
Delivery Log Details:
- Delivery ID: [del_xxxxx]
- Event Name: [event name]
- Delivery Status: [HTTP status]
- Error Message: [error from delivery log]
- Timestamp: [when failures started]
Endpoint Status:
- [ ] Endpoint is publicly accessible
- [ ] SSL certificate is valid
- [ ] Firewall allows Field Nation IPs
- [ ] Endpoint responds within 30 seconds
Recent Changes:
[Any recent changes to your endpoint or infrastructure]Comprehensive documentation for all integration approaches:
Check current system status and incident history:
Status Page: status.fieldnation.com
What's available:
Before submitting a support case, check the status page to see if there's a known issue affecting your integration.
Quick answers to common questions:
Popular topics:
Understand Field Nation terminology:
Comprehensive A-Z reference for platform concepts, technical terms, and integration terminology.
If you're experiencing a production-critical issue:
For security vulnerabilities or concerns:
| Severity | Response Time | Example |
|---|---|---|
| Critical | 2-4 hours | Production system down, data loss, security breach |
| High | 4-8 hours | Major feature not working, significant user impact |
| Medium | 1 business day | Non-critical bugs, minor feature issues |
| Low | 2-3 business days | Enhancement requests, documentation questions |
Note: Response times are for initial response. Resolution time varies based on issue complexity.
Feature Requests: Submit through support portal with detailed use case
Feedback: Share your integration experience through support cases
Contact your Field Nation representative for:
| Need | Channel | Link |
|---|---|---|
| Submit Case | Support Portal | app.fieldnation.com/support-cases |
| Phone Support | Phone | +1 877-573-4353 |
| System Status | Status Page | status.fieldnation.com |
| Documentation | Docs Site | developers.fieldnation.com |
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