Status and Sub-status

A status object includes the work order status and sub-status as separate parameters. The table below provides a status key and description for the status id, name, and sub_status parameters.

Status Key

Status ID Name Sub Status Notes
1 Draft Work order is only viewable by users who are part of the company that created the work order
2 Published Work order is visible to service providers who can request work on the marketplace
9 Routed Work order is visible to service providers to whom this work order is routed.
7 Cancelled The buyer has cancelled the work order
3 Assigned Work order is assigned to a service provider; this happens upon acceptance of a route or assignment of a requesting service provider
3 Assigned ETA Set Service provider has set Estimated Time of Arrival (ETA); this may occur at any point after assignment
3 Assigned Confirmed Service provider has confirmed that they are ready to perform work; this may occur starting at 6:00 am (WO time zone) the day previous to the scheduled start time of the work order
3 Assigned Checked in Service provider has arrived to site and has checked in
3 Assigned Checked out Service provider is leaving site and has checked out
3 Assigned At risk Service provider has NOT confirmed that they are still ready to perform work; this may occur starting at 12:00 noon (WO time zone) the day previous to the scheduled start time of the work order
3 Assigned On my way Service provider has indicated that they are on their way to the job site
3 Assigned On hold The buyer has placed this work order on hold - this could be for a number of reasons
3 Assigned Delayed Service provider has indicated that they are running late and will not be to site by the stated start time
3 Assigned Cancelled Service provider has indicated thay they can no longer make it to the assigned work order
4 Work Done Service provider has marked that the work has been completed
4 Work Done Increase Requested Service provider has marked the work order as complete and has requested increase in pay or an approval of an expense
5 Approved Work order has been approved for payment
6 Paid Work order has been paid